FAQ - Caspar DEV3

A: Yes, the price you see on our webshop includes both the printing price and the cost of products. We believe in transparent pricing and want to ensure there are no hidden costs for our customers.

Q: Is the price of the fabric shown per meter?

A: Yes, all of our fabric prices are shown per meter. This makes it easier for you to calculate your project’s total cost based on the fabric you need.

Q: What is the minimum order quantity?

A: Our minimum order quantity is 1 meter or 1 piece. This means you can order as little or as much fabric as you need, without worrying about meeting a high minimum order requirement.

Q: Do you offer bulk discounts?

A: Yes, we offer bulk discounts on orders over 29 meters/products and 99 meters/products. This is a great option for customers who need larger quantities of fabric for their projects.

💌 If you require even larger quantities, please contact us directly and we will be happy to discuss a custom quote for your order.

Q: Do you offer discounts for businesses?

A: Yes, we offer discounts for businesses. When placing your order, be sure to include your VAT number at the checkout to avoid paying tax. This makes it easy for our business customers to receive their orders at a lower cost.

💌 If you have any questions about our business discounts or VAT policy, please don’t hesitate to reach out to us.

Q: Is it necessary to have a registered business in order to use Caspar’s services?

A: At Caspar, we believe in supporting creativity and helping all individuals bring their visions to life through fabric printing. You do not need to have a registered business to work with us. Our services are available to anyone, from individual creators to small, medium, and large businesses.

SHIPPING & DELIVERY

Q: When can I expect delivery of my order?

A: We typically process and dispatch orders within 5 to 7 business days. However, the delivery time will ultimately depend on your location and the shipping option you select during checkout.

For urgent orders or picking orders personally, you can contact us and we’ll gladly help you out. More information about delivery and its costs for each country can be found here.

⚠️ Estimated production time for orders above 50 meters or products is 7 to 14 business days.

Q: Will I receive tracking information for my shipped order?

A: Yes, we provide tracking information for shipped orders. When you place an order, you will receive an order ID that can be used to track your shipment. Once your order has been shipped, you will receive an email with the tracking information.

📦 You can track your order here.

Q: To which countries do you ship your fabrics and products?

A: Currently, we only ship our fabrics and products to countries within the European Union. Our webshop only accepts orders with delivery addresses within the EU.

⚠️ If you reside outside the EU and are interested in ordering from us, please contact us directly and we will do our best to accommodate your request. Our team will work with you to find the best shipping solution for your location and ensure that your order is delivered to you as quickly and efficiently as possible.

Q: Are there any additional customs fees or duties that may apply to orders shipped outside of the EU?

A: Yes, there may be additional customs fees or duties that are applied to orders shipped outside of the EU. These fees are the responsibility of the recipient and vary depending on the country of destination.

⚠️We have no control over these fees and cannot predict their amount.

Q: What is the shipping cost to my country?

A: The shipping cost for your order will depend on the size and weight of your package, as well as your delivery location.

To calculate the shipping cost for your specific order, please enter your delivery address during checkout.

📦 More information about delivery and its costs for each country can be found here.

Q: Can I request express shipping for my order?

A: Yes, we do offer express shipping options for our customers. If you require your order to be delivered more quickly than our standard delivery times, please leave a note during checkout requesting express shipping.

💌 Once we receive your request, we will contact you by email to arrange for the additional surcharge for express delivery.

Q: Can I change my shipping address after placing an order?

A: Yes, it is possible to change the shipping address after placing an order, as long as the order has not been shipped yet.
💌 To change the shipping address, please contact us as soon as possible with your order number and the updated shipping information. We will do our best to accommodate your request and ensure that your order is delivered to the correct address.

PAYMENTS

Q: How can I pay for my order?

A: We accept various payment methods such as debit cards (Maestro), credit cards (Mastercard, American Express, and Visa), PayPal, and direct bank transfers. 💶

Q: Is it safe to use my debit or credit card to make a payment?

A: Yes, it is safe to use your debit or credit card to make a payment on our website. We use SSL (Secure Socket Layer) encryption to ensure that your payment information is transmitted securely. 🔐

Q: Do you accept payments in currencies other than EURO?

A: No, we only accept payments in EURO 💶. However, your bank may charge a currency conversion fee if you are using a different currency to make a payment.

Q: What is the process for making a direct bank transfer payment?

A: When you select direct bank transfer as your payment method, we will send you an email containing our bank information. You can then use that information to make the payment through your online banking service or by visiting your bank in person.

Q: What is 3-D Secure and how does it work?

A: 3-D Secure is a security feature that provides protection to your online payments. It requires cardholders to enter a one-time password or use a token or m-token to authorize a transaction. The specific method of confirmation is determined by the issuer of your debit or credit card.

Q: What is CVV and where can I find it?

A: CVV (Card Verification Value) is a three-digit number that is usually found on the back of your card, near the signature strip. It is used as a security feature to verify that the cardholder is present during a transaction. 💳

ORDERS & RETURNS

Q: How can I place my order?

A: Ordering fabric:

Select the fabric of your choice. If you’re not sure which fabric to choose for your project, we recommend ordering our Sample Pack so you can see and feel the fabrics before making a decision.
Click on the “Create” button.
Use our customizer to upload your design or choose a pattern from our library.
Click on “Add to Cart”.
In the top right corner of the page, click on the cart icon.
If you’ve finished creating and are ready to checkout, click on “Checkout.”
Enter your shipping information and select your preferred payment method.
Finally, click on “Place an Order” to complete your purchase.

Ordering AOP product:

Select the product of your choice. You can choose between apparel, home decor, and bags.
Click on the “Create” button.
Use our customizer to upload your design.
Click on “Add to Cart”.
In the top right corner of the page, click on the cart icon.
If you’ve finished creating and are ready to checkout, click on “Checkout.”
Enter your shipping information and select your preferred payment method.
Finally, click on “Place an Order” to complete your purchase.

💌 If you have any questions or need further assistance, please don’t hesitate to contact us. We’re always here to help!

Q: Do I need to create an account to place an order?

A: No, it’s not mandatory to create an account to place an order on our website. However, we recommend creating an account because it allows you to track your order, view your order history, and quickly reorder products.

🤝Additionally, creating an account also makes you eligible for a discount on your first order.

Q: Can I combine orders?

A: Yes, it is possible to combine orders, but there are some limitations. You can combine orders within 24 hours of your first order, provided that your second order does not exceed 2 meters of fabric or 2 products due to shipping costs.

💌 If you meet these conditions, please contact us as soon as possible and we will assist you in combining your orders.

Q: Can I cancel my order?

A: Yes, you can cancel your order, but it must be done within 24 hours of placing the order. After 24 hours, the order will have already gone into production and cannot be canceled.

💌 Please contact us as soon as possible if you wish to cancel your order.

Q: Can I edit my order?

A: Yes, you can edit your order within 24 hours, but only if you want to change the design. If you want to change the fabric or product, you will need to cancel your order and place a new one, as the price may vary.

💌 If you need to change your design, please contact us as soon as possible with the updated information.

Q: How do I track my order?

A: When you place an order, you will receive an order ID that can be used to track your shipment. Once your order has been shipped, you will receive an email with the tracking information.

📦 You can track your order here.

Q: Can I return my order?

A: Unfortunately, we cannot accept returns on custom products as they are personalized and cannot be resold or restocked.

💌 If you receive a faulty product, please contact us within 14 days of receiving your order to notify us of the issue.

Q: What do I do if I received a faulty product?

A: If you received a faulty product, please contact us within 14 days of receiving your order. Sent us your order number, a clear description of the issue, and a photo of the fault. If necessary, we may request that you return the item to us for inspection. Once we have verified the fault, we will offer you a replacement or a refund.

Q: Can I see customer reviews of your products?

A: Yes, you can see customer reviews of our products on product pages. We encourage our customers to leave honest feedback and reviews about their experience with our products to help others make informed decisions.

Q: How do I leave a review for a product I purchased?

A: After you receive your order, we will send you an email reminding you to leave a review for the product. You can also go directly to the product page and leave a review there at any time.

Q: Can I re-order?

A: Yes, if you have an account with us, you can easily re-order by accessing your order history and selecting the product you want to re-order. This saves you time in creating a new order and allows you to easily repeat previous purchases.

ABOUT MICROFACTORY

Q: What does it mean that Caspar is a microfactory?

A: As a microfactory, Caspar offers custom production services for small to medium-sized businesses, designers, and individuals. We can handle small and large orders and specialize in printing, cutting, sewing, and finishing products to your exact specifications.

Q: What kind of services does Caspar offer?

A: In addition to printing, cutting, sewing, and packing, Caspar offers a wide range of services including the possibility of printing on your fabrics, individual pricing offer depending on the design, preparation of cuts for printing and tailoring, selection and procurement of adequate fabric, test samples of your products, quality check, product packing, and label production.

Q: Can Caspar provide sewing services for custom products?

A: We offer a sewing service with our cuts. You can check available products here. We also offer a sewing service with simpler cuts.

💌 For this kind of service, contact us by email with all information and photo examples of products you’d want and we’ll contact you back.

Q: Can I request label sewing for custom branding on my products?

A: Yes, we can sew custom labels onto your products to help you build your brand and showcase your unique designs.

💌 For this kind of service, contact us by email with all information.

Q: Do I have the option for dropshipping?

A: Along with printing, cutting, and sewing, we also offer a drop shipping service to your customers.
💌 Contact us for more information.

ABOUT FABRICS

Q: What types of fabrics can I customize on your website?

A: We offer a variety of fabrics including cotton, viscose, polyester, linen, and more.

🗣️ Our catalog provides detailed information about each fabric, such as weight, texture, main uses, and printable width, to help you make the best choice for your project.

Q: How do I choose the right fabric for my project?

A: Each fabric has its special characteristics and recommended use. You can find specifications for each fabric by clicking on its name in our catalog.

🗣️ If you’re still unsure about which fabric to choose, we offer a Sample Pack that includes 26 fabric cards with detailed information on the back of each card to help you make an informed decision.

Q: How can I design my fabric?

A: To design your own fabric, start by selecting the type of fabric you want from our catalog. Once you have selected your fabric, click on the “Create” button. This will take you to our online customizer where you can upload your own design or choose from our pattern library.

Once you have uploaded or selected the design, you can then adjust the size and placement of the design on the fabric. You can also add additional designs, text, or other elements to create a truly unique fabric design.

Our customizer allows you to see a preview of your design before placing your order. This way, you can make sure that your design is exactly as you want it before finalizing your order.

🎬 If you’re yet not sure how to use our customizer, we have prepared tutorials to make the process easier for you. For any help or questions, feel free to contact us.

Q: Can I order a test swatch?

A: Yes, you can order a test swatch by creating a custom design on our fabric using our customizer. The minimum order is 1 meter, and you can put multiple designs on the fabric to create a test swatch.

🗣️ If you’re not sure what fabric to choose, we recommend ordering our Starter Kit which includes a Sample Pack and a Color Map.

Q: Can I order multiple designs on one fabric?

A: Yes, our customizer allows you to upload and place multiple designs on one meter of fabric.

🎬 For instructions on how to do this, please click here.

Q: Can I order a Color map before my first order?

A: Yes, we recommend ordering a Color Map before your first order. This will allow you to see how the colors will look when printed on a specific fabric.

🗣️ You can order here.

Q: Are your fabrics organic? Do you have certifications?

A: Yes, some of our fabrics are organic and certified by GOTS (Global Organic Textile Standard) and OEKO-TEX STANDARD 100. Our water-based inks are certified with an OEKO-TEX Eco Passport.

♻️ For more information on our organic fabrics and certifications, click here.

Q: Are the fabrics suitable for apparel?

A: Absolutely! Our fabrics are perfect for creating apparel of all kinds, including dresses, shirts, pants, and more. We offer a diverse selection of organic fabrics, and our prints are made with water-based dyes without the use of harmful chemicals. This makes our fabrics safe for any reasonable use.

♻️ For more information about our commitment to sustainability, please click here.

Q: What is the maximum printable width of the fabric?

A: The maximum printable width of our fabrics varies depending on the type of fabric.

♻️ Please check the fabric details when you click on the fabric you are interested in.

Q: What is the percentage of fabric shrinking after washing it?

A: The amount of shrinking can vary depending on the fabric type, but generally it ranges from 1% to 5%. Polyester materials don’t shrink.

Q: How to take proper care of the fabric?

A: Wash at lower temperatures (20-30°C) and do not spin dry above 800 RPMs. It saves energy and maintains the quality of the items.

Use non-toxic detergents suitable for lower temperatures. Try to avoid tumble drying and dry-cleaning. All custom-printed products and fabrics should be washed and ironed inside out.

🧼 For more care instructions, click here.

Q: How long do colors last on the fabric?

A: The longevity of the colors on the fabric depends on proper care. Polyester materials have a longer lifespan as the printing won’t fade or wear out. With proper care, we guarantee the colors on our fabrics will remain consistent.

🧼 For more information on how to take proper care of our fabrics, please refer to our care instructions.

Q: What are your raw materials from?

A: We source our materials from reliable sources in Poland, Italy, and Turkey.

ABOUT PRODUCTS

Q: What types of products can I customize on your website?

A: We offer a variety of products that you can customize according to your taste and needs. Some of the products we offer include apparel, such as t-shirts, dresses, leggings, and more; home decor, such as pillows and blankets; and bags, such as totes and backpacks.

All our products are made of high-quality materials and are customizable with your own design/photos/images.

🗣️ Check out our product catalog to see all the possibilities!

Q: How can I design my own AOP product?

A: Designing your own AOP product is easy! First, select the type of product you want from our product catalog. Once you have chosen your product, click on the “Create” button. This will take you to our online customizer, where you can upload your own design/photos/images.

With our customizer, you can adjust the size and placement of your design on the fabric, as well as add text, graphics, and other elements to make your product truly unique.

Our customizer provides a preview of your design before you place your order, so you can make sure that everything looks just right. Once you’re satisfied with your design, simply finalize your order and we’ll take care of the rest!

🎬 If you’re yet not sure how to use our customizer, we have prepared tutorials to make the process easier for you. For any help or questions, feel free to contact us.

Q: Can I order a test swatch of the product?

A: Our minimum order quantity is one piece, so you can easily order a single product as a test swatch to make sure you’re satisfied with the design and quality before ordering more.

Q: Can I print photos from my phone, drawings, or paintings on a product?

A: Yes, you can! If your photo is in .jpg or .png format, you can easily upload it to our online customizer and place it on the product of your choice. For drawings and paintings on paper, you will need to have them digitally scanned before uploading them.

💌 If you’re not sure how to do this, don’t worry – just contact us and we’ll be happy to provide guidance and assistance.

Q: How can I know which size of the product fits me?

A: If you’re unsure which size to order, don’t worry. We provide a size chart in the description of every product to help you find the perfect fit. 📏

Q: Are the products made from organic materials?

A: Yes, all our products are made from organic materials and printed using water-based dyes with eco-friendly technologies. We strive to provide high-quality products that are sustainable and environmentally responsible.

Q: Why do AOP products sometimes feel rough to the touch?

A: The texture of AOP products can vary depending on the color of the print. Darker colors tend to result in a rougher texture than lighter colors. However, the texture should improve after the first proper washing.

🧼 For more information on how to properly care for your printed products, please refer to our care guide which can be found by clicking on care instructions.

Q: What is the recommended method for taking care of my products?

A: We recommend washing your products in cold water (30°C) with mild detergent and avoiding the use of bleach.

🧼 For more detailed instructions on how to properly care for your products, please click on care instructions.

ABOUT DESIGNS

Q: Where can I find designs to print on my fabric?

A: You have a few options for finding designs to print on your fabric. Firstly, you can create your own design. Alternatively, you can choose from our collection of patterns, which are organized by theme for easier browsing. Finally, you can search for designs from other sources online.

⚠️Be sure to check for any copyright restrictions and the scope of available licenses before downloading any graphic files.

Q: Is it possible to upload my own design?

A: Yes, you can upload your design onto our customizer as long as it’s in the right file format.

Q: Can you ensure that my uploaded files will be kept confidential?

A: Yes, your uploaded files will remain private and will not be shared with any third party. Only our team and production partners will have access to your files for the sole purpose of producing your order.

Q: How can I create my own design pattern?

A: If you want to create your own design pattern, we have prepared a blog to help you.

📖 Click here to read it.

Q: Will you check my file before printing?

A: Yes, our designer Sandi carefully checks every file before we start printing to ensure that the final product meets your expectations.

💌 If there are any issues with the design, we will contact you to discuss how to resolve them.

Q: Do you offer your own patterns for fabric printing?

A: Yes, we do! We have a collection of patterns available on our website, organized by themes for easier browsing.

👀 Check them out and find the perfect pattern for your project.

Q: Can I edit Caspar’s designs?

A: You can adjust the scale of Caspar’s designs, but you cannot change their colors.

Q: Can I resell sewn products with Caspar prints?

A: Yes, you can use products made with Caspar prints for commercial purposes.

Q: Under what conditions can I use Caspar’s designs?

A: You can use Caspar’s designs for personal or commercial purposes only when they are provided and printed by Caspar Create.

⚠️ Using Caspar’s designs in their digital form is not allowed.

Q: Am I limited to a specific set of colors when designing?

A: No, you can use any color you want. However, to ensure that the colors look the same on the fabric as they do on the screen, we recommend ordering a Color Map on the desired fabric.

Q: How should I prepare my design for print?

A: To upload your design to our customizer, save it as a .jpg or .png file with a resolution of 150 DPI.

Q: What is DPI and why does it matter?

A: DPI stands for dots per inch and refers to the resolution of an image. When printing an image on fabric, the DPI determines how many dots (pixels) per inch will be used to print the image. We print at 150 DPI to ensure high-quality prints.

Q: Why only 150 DPI?

A: We use 150 DPI as a default resolution for design previews on our website. If your design was prepared at 300 pixels per inch, it may appear larger than its original size on our site. Increasing the resolution to 300 DPI won’t improve the print quality and will only make the file size larger. To ensure the best quality print, we recommend leaving the resolution at 150 DPI.

For instance, if your image has a 2000px x 2000px resolution at 150 DPI, the maximum print size on fabric could be 34cm x 34cm. If you want to print a photo on 1m x 1m fabric at 150 DPI, the resolution of your photo should be around 35 megapixels or 5906px x 5906px. If you’re creating a pattern from an illustration or picture, upload it in 150 DPI and then resize it in the customizer until you’re happy with the result.

Q: What is JPEG?

A: JPEG is a popular image format that is often used for photographs, but it can also be used for scans, digital paintings, and vectors. When you save an image as a JPEG, it becomes a raster file which means it is made up of pixels.

⚠️ If a JPEG file is printed on fabric at a larger resolution than the original, it may lose quality and look pixelated. To avoid this, it’s important to have a resolution of at least 150 DPI and keep the file size under 40 MB to ensure your picture looks clear and crisp.